Refund policy
🔁 Return & Refund Policy
At our store, we are committed to providing a smooth and reliable shopping experience. If you are not fully satisfied with your purchase, we’re here to help.
📦 Returns
You may request a return within 14 days of receiving your order.
To be eligible for a return:
- The item must be unused, in its original condition
- The item must be returned in its original packaging
- Proof of purchase (order confirmation or receipt) is required
💸 Refunds
Once your return is received and inspected:
- If approved, your refund will be processed within 5 to 10 business days
- Refunds will be issued to your original payment method
- Shipping fees are non-refundable, unless the return is due to our error
🚚 Damaged, Defective or Incorrect Items
If you receive a damaged, defective, or incorrect product:
- Please contact us within 48 hours of delivery
- Include photos showing the issue
We will offer:
- A replacement, or
- A full refund
at no additional cost.
❌ Non-Returnable Items
The following items are not eligible for return:
- Items that have been used or damaged after delivery
- Items without original packaging
- Final sale or clearance items (if specified)
📬 Return Process
To initiate a return, please contact our support team:
📧 Email: support@vedeux.com
Please include:
- Your order number
- Reason for return
- Photos (if applicable)
We will provide you with return instructions.
🚛 Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- We recommend using a trackable shipping method
🛡️ Customer Satisfaction
We value your trust and aim to resolve any issue quickly and fairly.
