Shipping policy
🚚 Shipping Policy
We are committed to delivering your order as quickly and safely as possible.
📦 Order Processing
- All orders are processed within 1–3 business days
- Orders are not processed or shipped on weekends or holidays
- You will receive a confirmation email once your order is placed
🌍 Shipping Time
Estimated delivery times:
- Morocco 🇲🇦: 2–5 business days
- International: 5–12 business days (depending on destination)
Please note that delivery times are estimates and may vary due to external factors.
💰 Shipping Fees
- Shipping costs are calculated at checkout
- Free shipping may be offered during promotions or for specific orders
📍 Tracking Your Order
- Once your order is shipped, you will receive a tracking number
- You can track your package directly through the carrier’s website
⚠️ Delays
We are not responsible for delays caused by:
- Courier services
- Customs processing
- Incorrect shipping information provided by the customer
However, we will always do our best to assist you in case of any issue.
❌ Incorrect Address
- Please ensure your shipping details are correct before placing your order
- We are not responsible for orders shipped to incorrect addresses provided by the customer
📦 Lost or Stolen Packages
If your package is marked as delivered but not received:
- Please contact the carrier first
- Then contact us for assistance
We will help investigate the issue but cannot guarantee replacement or refund in such cases.
📬 Contact Us
For any shipping-related questions:
📧 Email: support@vedeux.com
